returns & exchanges

Returns & Exchanges

(a) Defective Items
We aim to provide quality products to give you every satisfaction.  However if there is any manufacture defects, please email us at info@juzkidzonline.com within 5 days after receiving your items to request for an exchange.  Exchange can be made for purchases that are still in its original packaging.  

Kindly quote the:

(i) order reference number (eg: PLPNCIUOX, WLSCCMVZL)

(ii) brief description of the defective item  

An acknowledgement email would be sent to you on your request. 

For local (Singapore) orders, items have to be returned to us within 14 days from the date of our acknowledgement.

For international orders, items have to be returned to us within 28 days from the date of our acknowledgement.  We will process the exchange once we have received the original item(s).

(b) Incorrect Items

For any incorrect item received, please email us at info@juzkidzonline.com within 3 days after receiving your order.  

Kindly quote the:

(a) order reference number (eg: PLPNCIUOX, WLSCCMVZL)

(b) wrong item received 

An exchange would be made for purchases that are still in its original packaging.